Troubleshooting
Common issues and how to resolve them.
I didn't get my confirmation email after registering
What to check if the confirmation email never arrives.
The site is asking for my password but I always sign in with Google
Why sensitive actions can still require a password.
My custom domain shows a connection/SSL error
Almost always just certificate issuance still in progress.
My published project shows a 404 instead of my site
Checking that it's actually published, and that the URL is right.
My Discord bot won't come online
Token and Developer Portal settings are the most common cause.
My Desktop or Mobile build failed
What to check before trying again.
My API endpoint returns 401 Unauthorized
Checking your API key and how it's being sent.
I keep getting signed out unexpectedly
Session timeouts, and how "Remember me" changes them.
I see a "Too many attempts" error
A temporary rate limit, not a permanent block.
My payment failed or my card was declined
Updating your payment method before your plan is affected.